Petstar Product FAQ
Petstar Products FAQ
Smart Pet Product Questions & Answers
Find clear answers about Petstar smart pet products, including the Smart Cat Toilet, Automatic Pet Feeder, Crater Pet Water Fountain and Wireless Water Dispenser.
Petstar creates smart pet living solutions designed for modern pet families who value health, comfort, convenience and home aesthetics. This FAQ page helps you understand product setup, daily use, maintenance, safety and warranty information before choosing the right product for your pet.
Product Support
Smart Cat Toilet
What is the Petstar Smart Cat Toilet?
The Petstar Smart Cat Toilet is an automatic self-cleaning litter box that detects your cat's presence and removes waste efficiently, helping keep your home cleaner and more odor-controlled.
How does the self-cleaning function work?
The toilet uses sensors to detect when your cat has finished using it. After a short delay, the cleaning mechanism separates waste and deposits it into a sealed waste compartment.
How do I connect the Smart Cat Toilet to the mobile app?
Download the TUYA or Smart Life app, connect using 2.4GHz WiFi, enter pairing mode on the device, and follow the app instructions.
What power plug does the Smart Cat Toilet use?
The Smart Cat Toilet uses a UK 3-pin plug.
What types of cat litter can I use?
Clumping litter such as bentonite or tofu litter is recommended. Avoid crystal litter, wood pellet litter, and non-clumping litter.
How do I clean the Smart Cat Toilet?
Wipe the interior weekly, clean the waste drawer monthly, and replace the deodorizing filter as needed.
What are the dimensions of the Smart Cat Toilet?
Please refer to the product page or contact Petstar support for the latest confirmed dimensions.
How do I set up the Smart Cat Toilet?
Place it on a flat surface, add suitable clumping litter, power it on, connect it to the app, and allow your cat time to adapt gradually.
Is it safe for my cat?
Yes. The Smart Cat Toilet is designed with safety sensors that stop operation when a cat is detected.
What should I do if my cat is afraid to use it?
Keep the old litter box nearby, add a small amount of used litter to the Smart Cat Toilet, and gradually introduce the automatic functions.
Can multiple cats use the same Smart Cat Toilet?
Yes, multiple cats can use it, but best performance is generally recommended for 1 to 2 cats.
What happens if there is a power outage?
The operation pauses during the power outage and resumes once power returns.
How often should I empty the waste compartment?
For one cat, empty it every 5 to 7 days. For multiple cats, empty it every 2 to 3 days.
Is there a warranty for this product?
Yes. The Petstar Smart Cat Toilet comes with a one-year local warranty.
Product Support
Automatic Pet Feeder
What is the Petstar Automatic Pet Feeder?
The Petstar Automatic Pet Feeder is a smart feeder that allows scheduled feeding, helping maintain your pet's routine even when you are away.
How many meals can I schedule per day?
You can schedule up to 6 meals daily.
What is the capacity of the feeder?
The feeder has a 4L dry food capacity.
What type of food can it dispense?
It is suitable for dry kibble from 2mm to 12mm.
How do I connect it to the mobile app?
Connect it through the TUYA or Smart Life app using 2.4GHz WiFi.
Does it have a backup power option?
Yes. It supports UK plug power and 3 D-cell batteries. Batteries are not included.
Can I record voice messages for my pet?
Yes. You can record a voice message of up to 10 seconds.
Is the food tank easy to clean?
Yes. The food tank is removable and washable.
Will the feeder still work if I don't use the app?
Yes. The feeder can also be programmed directly from the device.
Can two pets share one feeder?
It is possible, but one feeder per pet is recommended for better feeding control.
Is it safe for pets?
Yes. It uses pet-safe materials and an anti-clog system.
Does this product come with a warranty?
Yes. The Petstar Automatic Pet Feeder comes with a one-year local warranty.
Product Support
Crater Pet Water Fountain
What is the capacity of the Petstar Crater Water Fountain?
The Petstar Crater Water Fountain has a 2.5L capacity.
How does the Petstar Crater Water Fountain work?
It circulates water through a filtration system to help keep water fresh and more appealing for pets.
What are the dimensions of the Crater Pet Water Fountain?
The dimensions are 182 × 182 × 160 mm.
Does the water fountain require a power cord?
Yes. It operates with a USB power cable.
Is the fountain noisy?
No. It uses an ultra-quiet pump for quiet daily use.
Does the fountain have a filtration system?
Yes. It uses multi-layer filtration.
How often should I replace the filter?
The filter is recommended to be replaced every 30 to 60 days.
How do I clean the Petstar Crater Water Fountain?
Clean the tank, pump, and filter area weekly to maintain water freshness and stable flow.
What should I do if the water flow is weak or stops?
Check the water level, filter condition, pump, and power connection.
Can I use tap water in the fountain?
Yes, but filtered water is recommended for better freshness and product maintenance.
Is the Petstar Crater Water Fountain suitable for both cats and dogs?
Yes. It is suitable for cats and small-to-medium dogs.
What is included in the package?
The package includes the water fountain, filter cartridge, USB cable, and user manual.
Is there a warranty for this product?
Yes. The Petstar Crater Pet Water Fountain comes with a one-year local warranty.
Product Support
Wireless Water Dispenser
How does the Petstar Wireless Water Dispenser work?
An infrared sensor detects pet movement and dispenses water automatically, encouraging pets to drink more naturally.
What is the capacity of the water dispenser?
The water dispenser has a 2.5L capacity.
What are the dimensions of the water dispenser?
The dimensions are 220 × 180 × 155 mm.
Is the dispenser truly wireless?
Yes. It uses a rechargeable 45000mAh battery.
How long does the battery last on a full charge?
The battery can last up to 30 days on a full charge, depending on usage conditions.
Does the dispenser have a filtration system?
Yes. It uses multi-layer filtration.
How often should I replace the filter?
The filter is recommended to be replaced every 30 to 60 days.
